System Administrator / IT Helpdesk

Location :Bangalore

Candidates with good experience in System Admin/ IT help desk supporting clients with excellent communication skills.

2 to 3 Years

• Serve as the point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Proactive in addressing active issues

• Server Monitoring and Patch Management

• WSUS maintenance.

• Direct unresolved issues to the next level of support personnel

• Record events and problems and their resolution in tickets

• Follow-up and update the customer status and provide timely information

• Pass on any feedback or suggestions by customers to the appropriate team

• Identify and suggest possible improvements on procedures

Any Active Microsoft / Cloud Certifications is a Plus

• ITIL Knowledge is a must